Details
1.tire size: 8.5inches
Explosion-proof tires
2.motor power: 350W
3.Battery capacity: 36V-10.4Ah
4 maximum load: 120KG
5.Max speed: 25-30KM/H
6.road haul: 30-35KM
7.drive mode: front-wheel drive
8.Break method: Front wheel electronic brake & rear wheel disc brake 9.Mobile phone charging: available
10.Waterproof level: IPX5
11.net weight: 12.5KG 12.Vehicle Weigh: 14.8KG 13.Packing size: 1100*150*520mmPlease note that once a package has been shipped, it cannot be intercepted. Therefore, cancellations are not accepted in this case.
Wholesale delivery by pallet, each pallet contains 20 bicycles.
After-sales terms:
1. Within 7 days from the date of receipt, if the customer does not like the product and has not used it (with pictures and videos to confirm), it can be returned for a refund, but must be notified in advance and returned using our logistics channels at the customer's expense.
2. Within 30 days from the date of receipt, if there is a major product quality problem such as battery, motor, and controller failure (with pictures and videos to confirm), we can provide free shipping for replacement parts. Customers can repair it themselves. If customers do not accept the compensation parts solution, they can apply to return the product, and we will refund the full amount.
3. The battery, motor, charger, and controller are guaranteed for 6 months from the date of receipt.
Electric Scooter Motor Power 350W Battery Capacity 36V 10.4Ah Tire Size 8'5inche
- Return & refund application needs to be filed within 10 days from the delivered date.
- We don’t support order cancellation before shipping.
- We don’t accept non-defective remorse returns.
- If the item was delivered damaged or defective, you will need to return them, and we will provide a return label.
- We don't offer warranties to retailers.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 10 business days (from the time in the logistics website tracking info), the buyer shall contact help@doba.com or contact us through Doba account with Contact Message for a solution. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Destroyed in transit
If the order is damaged in transit, i.e. tracking showing damage occurred during transit, the buyer can request refund with the screenshot of tracking as a proof.
Returned to sender(except case: wrong shipping address left on orders)
If tracking shows the order returned to sender, If the customer's actions result in a return, no refund will be issued.
Delivered but not received
If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide proof of delivery, the buyer shall contact help@doba.com or contact us through the Doba account with Contact Message.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
When the buyer received the package and find products have quality issues, he/she can request a refund after return with photos or videos as a proof. If we accept the request, please make the return and upload the tracking within 15 days. In this case we would issue a 100% refund to you after you return the products in good condition. If the buyer choose to replace the products, please return the products with the quality issues to the supplier's warehouse first. After the products are received and inspected, the replacement products will be shipped.
Shipping From: United States
Shipping Method: Seller-selected Shipping (FedEx, UPS, USPS)
Ship-to Country/Region: United States - Lower 48 States Only
Shipping Cost: Free Shipping
Estimated Delivery Time: 3-20 Days