EMB009 New Design 750W Mountain Electric Bicycle Out Door With Fat Tire 20''Ebik

• Return & refund application needs to be filed within 30 days from the order completed date.
• We support order cancellation before shipping.
• We don’t accept non-defective remorse returns.
• If the item was delivered damaged or defective, you will need to return them, and we will provide a return label.
• We can offer warranties to retailers in 180 days after the purchase of goods.

 

Delayed in transit/No tracking info.

If there is no update of the tracking info for more than 10 business days (from the time shipping label created in the logistics website): The order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.

Destroyed in transit

If the order is damaged in transit, with valid proof provided. Within 7 days after receiving the goods according to the logistics information, the supplier can provide replacement parts free of charge, and the supplier is responsible for the logistics costs. If the goods arrive more than 7 days, the supplier can provide spare parts for free, but the customer needs to bear the freight of sending spare parts. Valid Proof: screenshot of damaged indication on logistic website

Returned to sender(except case: wrong shipping address left on orders)

If tracking shows the order returned to suppliers warehouse: The order will be fully refunded within 3 business days of the refund request unless the retailer has requested a replacement.

Delivered but not received

If the order shows delivered on logistic website but not received: 1) If the delivered address is different from the shipping address left on the order and confirmed by the carrier it was delivered to the wrong address, we can negotiate with the customer to continue delivery to the correct address 2) If the delivered address is the same as the shipping address left on orders, and suppliers will only provide proof of delivery, the refund request will be denied.

Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories

If the packages/goods ordered have issues (damaged/broken/stains/minor/scratch/poor quality/not as described/wrong item received, missing item etc.) , The customer may negotiate a solution with the supplier. If the order is damaged in transit, customers can provide pictures, videos and other effective evidence, and suppliers can provide replacement parts free of charge. If the damage is caused by the customer manually or accidentally during use, the supplier can provide replacement parts for a fee. 1) If the supplier requests the product returned, The warehouse receives the goods, confirms the receipt of the products and negotiates the agreement, and arranges the refund and exchange of goods within 3 days 2) If the supplier does not request the product be returned, the product will be refunded within 3 business days of the refund request. Valid Proof: photos/video of issued goods and photos of package with label.

Packing Size:55.52 in. * 11.03 in. * 33.47 in.

Packing Weight:95.91 lbs

Shipping From:  United States

Shipping Method: FedEx

Ship-to Country/Region: United States - Lower 48 States Only : excluding Rhode Island, Virginia, West Virginia

Shipping Cost: Free Shipping

Estimated Delivery Time: 3-7 Days