The Pick-Up delivery warehouse cannot support FedEx Express Overnight service !!! Additionally, we only support delivery of Fedex and UPS, please do not upload non-fedex and UPS label. PS: For LTL pick-up orders, both BOL and Packing Slip documents are required.thanks!
- Return & refund application needs to be filed within 30 days from the delivered date.
- We don’t support order cancellation before shipping.
- We don’t accept non-defective remorse returns.
- If the item was delivered damaged or defective, you will need to return them, and we will provide a return label.
Delayed in transit/No tracking info.
If there is no update of the tracking info for more than 15 business days (from the time in the logistics website tracking info), the buyer shall contact help@doba.com or contact us through Doba account with Contact Message for a solution. Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Destroyed in transit
If the order is damaged in transit, i.e. tracking showing damage occurred during transit, the buyer can request refund with the screenshot of tracking as a proof. Notes: Determine the proportion of compensation according to the specific situation of the order
Returned to sender(except case: wrong shipping address left on orders)
If a customer requests a return without reason, how should Buyers proceed with the situation? Returning a product without reason may include factors such as the customer rejects to accept the packages or the customer requests a return due to non quality problem. Returns without reason are considered a risk shall be borne by Buyer while running business. Buyers will be responsible for any losses incurred.
Delivered but not received
If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide proof of delivery, the buyer shall contact help@doba.com or contact us through the Doba account with Contact Message. The specific compensation amount will be determined based on the outcome of the claim filed by our warehouse with the logistics provider.
Damaged or Broken, Stains/Minor scratch/Poor quality, etc., Not as described (size/color/style), Wrong item received, Missing Item/accessories
Free Shipping Order Claim Period: If there are logistics issues during transportation, the buyer needs to file a claim with the market within 30 days from the date of delivery. For undelivered products, the claim period is 60 days from the date of shipment. provide a photo of the receipt, the SKU code or Item No. on the package, and a picture of the outer packaging (to check if the outer box is damaged) If the information provided is unclear or incomplete, the seller has the right to ask for a new submission of clear and easily verifiable pictures or videos. Regarding after-sales service: For product issues: Promptly ask the customer to provide a photo of the shipping label, the SKU code or Item No. from the packaging, a photo of the outer packaging (to check for any damage to the box), photos of the product, images of the damaged/problem area, and screenshots of the communication.
